Effective Date: September 10, 2026
Website: Handicraft Epic (handicraftepic.com)
At Handicraft Epic, operating out of Jodhpur, Rajasthan, India, we are committed to protecting the privacy and security of our retail customers, B2B wholesale partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.
1. Information We Collect
We collect information directly from you when you browse our site, request custom furniture quotes, register for a B2B reseller account, or subscribe to our newsletter.
- Personal Identification Data: Name, email address, billing address, shipping address, phone number, and WhatsApp contact details.
- Business Information (B2B/Resellers): Company name, tax ID/GST number, business type, and wholesale inquiry details.
- Payment Information: Payment processing is handled securely through encrypted third-party payment gateways. Handicraft Epic does not store full credit card or bank account details on our servers.
- Technical & Browsing Data: IP address, browser type, device information, operating system, and interaction data collected via cookies and analytical tools.
2. How We Use Your Information
We process your data to deliver an efficient, personalized, and secure shopping experience:
- Order Processing & Fulfillment: To process transactions, organize factory dispatch, arrange freight/container shipping, and communicate delivery updates.
- Customer Support & Inquiries: To respond to WhatsApp chats, custom furniture requests, and contact form submissions.
- B2B & Reseller Management: To evaluate wholesale applications and provide custom catalog pricing.
- Marketing & Communications: To send promotional offers, newsletters, and trade updates if you have opted in. You may opt out at any time.
- Website Improvement: To analyze traffic patterns and enhance our user experience, layout, and site security.
3. Cookies and Tracking Technologies
Handicraft Epic uses cookies and similar technologies to enhance site functionality, remember your currency preferences (e.g., INR, USD, EUR), and analyze performance. You can disable or customize cookie preferences through your browser settings, though some site features may not function properly as a result.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers under strict confidentiality agreements:
- Logistics & Freight Partners: Transport companies and courier services responsible for delivering your furniture orders.
- Payment Gateways: Secure processors handling payment transactions.
- Technical Service Providers: Hosting, database management, and email subscription services (e.g., Contact Form 7 / Mailchimp).
- Legal Compliance: When required by law, regulation, legal process, or governmental request.
5. Data Security
We implement robust administrative, technical, and physical security measures—including SSL encryption and secure server infrastructure—to safeguard your personal data against unauthorized access, loss, or alteration.
6. Your Rights
Depending on your jurisdiction, you have the right to:
- Access, review, or request a copy of the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal record-keeping obligations.
- Opt out of receiving marketing communications at any time.
7. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact us:
- Company: Handicraft Epic
- Address: Boranada Industrial Park, Jodhpur, Rajasthan 342001, India
- Email: privacy@handicraftepic.com
- WhatsApp / Phone: +91 70144 30537