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Terms and Conditions
Effective Date: September 10, 2026
Website: Handicraft Epic (handicraftepic.com)
Welcome to Handicraft Epic. By browsing, accessing, or placing an order on this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase or applying for a B2B reseller account.
1. General Overview
- Handicraft Epic specializes in the design, manufacture, and wholesale/retail distribution of solid wood furniture (Sheesham, Mango, Acacia, Teak) and Jodhpuri home decor.
- We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the modified terms.
2. Natural Wood Characteristics & Handcrafting Disclaimer
Our products are handcrafted from natural solid wood by artisans in Jodhpur, Rajasthan.
- Wood Variations: Natural grain patterns, knots, color variations, and minor surface character marks are inherent qualities of solid hardwoods and are not considered defects.
- Handmade Uniqueness: Because each item is carved and finished individually, slight dimensional variations (+/- 1-2 cm) or subtle finish differences may occur compared to catalog images.
- Acclimatization: Solid wood reacts to changes in environmental humidity and temperature. Minor seasonal expansion or hairline wood movement is natural and does not compromise structural integrity.
3. Pricing & Order Terms
- Pricing: All prices listed on the site are subject to change without notice. In the event of a technical pricing error, Handicraft Epic reserves the right to cancel or adjust any order placed at an incorrect price.
- Retail Purchases: Orders are confirmed only upon receipt of full payment through our authorized payment gateways.
- B2B & Wholesale Orders: Reseller and container orders are governed by explicit proforma invoices and individual trade agreements. B2B orders require the agreed deposit payment prior to entering factory production.
4. Custom & Made-to-Order Products
- Custom furniture orders, specific dimension requests, or bespoke brass inlay designs require explicit customer approval of specifications prior to production.
- Once production begins on custom or bulk B2B orders, modifications or cancellations are not permitted, and deposits are non-refundable.
5. Shipping, Freight, & Delivery
- Delivery Schedules: Estimated shipping timelines are provided in good faith based on factory lead times and freight partner estimates. Handicraft Epic is not liable for delays caused by customs, port congestion, or weather events.
- Transit Damage Inspection: Recipients must inspect shipment packaging upon delivery. Any outer transit damage or missing packages must be noted on the carrier’s Proof of Delivery (POD) receipt and reported to us via email or WhatsApp within 48 hours of receipt with clear photographs.
6. Returns & Cancellation Policy
- Cancellation Window: Standard retail orders can be canceled within 24 hours of placement, provided the item has not dispatched from our Jodhpur warehouse.
- Returns: Due to the heavy freight nature of solid wood furniture, returns are accepted only for manufacturing defects or verified transit damage reported within the 48-hour inspection window.
- Items must be returned in their original packaging. Unapproved return shipments will be rejected.
7. Intellectual Property
All content on handicraftepic.com—including brand logos, photography, product design descriptions, custom icons, and software code—is the property of Handicraft Epic and protected by applicable copyright and intellectual property laws. Unauthorized reproduction or commercial use is prohibited.
8. Limitation of Liability
Handicraft Epic shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products, beyond the purchase price of the specific item ordered.
9. Governing Law & Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any legal disputes arising out of or related to our website or services shall fall under the exclusive jurisdiction of the courts in Jodhpur, Rajasthan, India.
10. Contact Information
If you have questions regarding these Terms and Conditions, please contact us:
- Company: Handicraft Epic
- Address: Boranada Industrial Park, Jodhpur, Rajasthan 342001, India
- Email: info@handicraftepic.com
- WhatsApp / Phone: +91 70144 30537