Effective Date: September 10, 2026
Website: Handicraft Epic (handicraftepic.com)
At Handicraft Epic, we craft premium solid Sheesham, Teak, and Mango wood furniture. Because our items are handcrafted, heavy, and shipped directly from our Jodhpur workshops, our Return & Refund Policy is designed to be fair, transparent, and protective of both our customers and our artisans.
1. Order Cancellation Policy
- Standard Retail Orders: You may cancel your order within 24 hours of placement for a full refund, provided the item has not dispatched from our warehouse. Once dispatched, standard return protocols apply.
- Custom & Made-to-Order Items: Cancellation is only accepted within 24 hours. After 24 hours, custom orders enter raw material processing and hand-carving, and initial deposits become non-refundable.
- B2B / Wholesale Container Orders: Deposit and cancellation terms for bulk B2B orders are governed by the specific proforma invoice contract signed at order placement.
2. Eligible Reasons for Return or Replacement
Due to the substantial shipping costs and specialized handling required for solid wood furniture, returns or replacements are accepted under the following conditions:
- Transit Damage: The product arrives physically damaged during transit.
- Manufacturing Defect: Major structural flaws, non-functional hardware, or severe construction defects.
- Incorrect Item Received: The item delivered differs completely from what was ordered.
3. Natural Wood Characteristics (Non-Returnable Reasons)
Our products are created from natural solid wood by human artisans. The following are natural traits and are not considered defects or valid grounds for return:
- Natural grain variations, wood knots, and unique shade nuances.
- Minor hand-carving or inlay character variations (+/- 1-2 cm tolerances).
- Hairline wood movement or seasonal expanding/contracting natural to solid hardwoods.
4. Step-by-Step Claims & Return Process
To initiate a return or replacement claim for transit damage or manufacturing defects:
- Inspect Within 48 Hours: Carefully unbox and inspect your items within 48 hours of delivery.
- Document Damage: Take 3–4 clear photographs and a short video showing the damaged product, the defect, AND the outer packaging boxes with shipping labels visible.
- Submit Your Claim: Email your details to returns@handicraftepic.com or send a message directly to our official WhatsApp Support with your Order ID.
- Resolution Review: Our quality control team will review your photos within 24–48 hours. If approved, we will organize a reverse pickup or ship a replacement part/item at zero cost to you.
5. Refund Processing
- Approved Refunds: Once a return is inspected and received back at our Jodhpur warehouse, your refund will be initiated.
- Payment Method: Refunds are credited back to your original payment method (Credit Card, Debit Card, Net Banking, or Direct Bank Transfer).
- Processing Time: Refunds typically take 5 to 7 business days to reflect in your account after warehouse verification.
6. Return Packaging Requirements
All items approved for reverse pickup must be repacked securely in their original export-grade packaging (foam wrap, bubble wrap, and corrugated outer box) to prevent further damage during return transit.
7. Contact Returns Team
For any questions or updates regarding returns, exchanges, or refunds, contact our Jodhpur facility:
- Company: Handicraft Epic Quality & Returns
- Warehouse Address: Boranada Industrial Park, Jodhpur, Rajasthan 342001, India
- Email: info@handicraftepic.com
- WhatsApp Support: +91 70144 30537